Policies

Animal Care Clinic proudly offers superb veterinary care. To ensure that we can provide quality veterinary treatments, we have several simple policies in place. Please take a few minutes to review them:

Appointment Policy

We operate primarily by appointment, but we also accept walk-ins. Saturdays are operated on a first come, first serve walk-in basis. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. Drop-off appointments are also available. Please bring all dogs on a secure leash and cats in a secure carrier for their safety.

Surgery Policy

Surgical patients need to arrive between 7:30 a.m. and 9 a.m. the morning of surgery, and at that time, we will go over the treatment plan for your pet. Do not give any food after 10 p.m. the night before. Do not withhold water. All surgical and hospitalized patients are required to be current on their vaccines for their safety and the safety of other patients. If they are not current, we will update their vaccines that day. We have a strict no flea policy. Any surgical or hospitalized patient showing any signs of fleas will be treated.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, and Discover, as well as American Express, Care Credit, and cash. We do not accept personal checks.

Customers that repeatably miss their appointment may be asked to prepay the requested service.

Emergency Cases

Emergency cases are accepted during normal business hours. During non-business hours, we recommend utilizing the local after-hours emergency hospitals: